Download and install the appropriate version of TeamViewer onto your desktop.In the event that a Catapult agent requests access to your desktop through TeamViewer, we ask that you follow these steps More information about TeamViewer can be found here, and a link to download the free version of the software can be found here.Ĭommon reasons why TeamViewer may be required include

This is particularly useful during initial onboarding, or when troubleshooting an issue. How do I know if my Hygiena Representative can see my EnSURE Touch screen?Īt the top left corner of your screen you will be able to see an eye icon.TeamViewer is a free-to-use remote access, remote control and remote support program that allows Catapult staff to interact with your desktop platform and connected Catapult devices from a remote location. Close the TeamViewer program from the computer.Provide your Teamviewer ID and password to the Hygiena Representative.ĭisconnecting From Teamviewer Any of the options below will disconnect Teamviewer.Run the executable after the download has finished.Press Allow when the notification appears.Provide your TeamViewer ID to the Hygiena Representative.Read the disclaimers and press the Next button until you see the screen with your TeamViewer ID.Check the checkbox to “Attach EnSURE Touch database to Support Request” and press the Remote Support button.Note: For addition instructions on connecting to Wi-Fi, click here. The instructions below will help you connect to EnSURE Touch using TeamViewer. This can also be helpful when providing training remotely. In situations like these, it can be helpful to connect to the instrument using TeamViewer. When someone needs help with their EnSURE Touch, it isn’t always possible to help them face to face. EnSURE™ Touch comes pre-loaded with TeamViewer which is an application that allows for screensharing between computers and other internet enabled devices.

What is teamviewer agenda